Contact

Contact Us

Get In Touch

We're here to help! If you have any questions, concerns, or feedback, please don't hesitate to contact us. We'll get back to you as soon as possible.

Contact Information

Email: info@hexcliad.shop
Phone/WhatsApp: +1 (251) 2558584
Address: 1883 East 12th Street, Wembley Park, Brooklyn, New York 11229, United States
Customer Support: Available 24/7

Contact Form

You can also use the form below to send us a message directly:

Response Time

We typically respond to all inquiries within 24 hours
During peak seasons, responses may take up to 48 hours
Our customer support team is available 24/7
For urgent matters, please call us directly at +1 (251) 2558584

What We Can Help With

Product questions and recommendations
Order tracking and status updates
Returns and refund inquiries
Shipping and delivery questions
Payment and billing issues
Technical support
General inquiries and feedback
Wholesale and bulk order requests

How to Reach Us

Email Support

Send us an email at info@hexcliad.shop with your inquiry. We'll respond within 24 hours with a detailed answer to your question or concern.

Phone/WhatsApp Support

Call or message us at +1 (251) 2558584. This is the fastest way to get immediate assistance. Available 24/7.

Mailing Address

If you prefer to send us mail:

Hexcliad
1883 East 12th Street
Wembley Park
Brooklyn, New York 11229
United States

Contact Form

Use the contact form on this page to send us a message directly. Please provide as much detail as possible so we can help you better.

Order-Related Inquiries

If you're contacting us about an existing order, please have the following information ready:

Order number
Order date
Email address used for the order
Specific details about your inquiry

This will help us locate your order and provide you with faster assistance.

Returns and Refunds

For return and refund requests, please contact us with:

Your order number
Reason for return
Photos of the product and packaging (if applicable)
Preferred contact method

Please refer to our Return & Refund Policy for complete details.

Product Questions

Have a question about a specific product? We're happy to help! Please include:

Product name or item number
Your specific question or concern
How you intend to use the product

Feedback and Suggestions

We value your feedback! If you have suggestions for how we can improve our products, services, or website, please let us know. Your input helps us serve you better.

Wholesale and Bulk Orders

Interested in wholesale or bulk orders? Contact us at info@hexcliad.shop or call +1 (251) 2558584 to discuss pricing and availability for larger quantities.

Business Inquiries

For partnership, affiliate, or other business inquiries, please email us at info@hexcliad.shop with a detailed description of your proposal.

Frequently Contacted Departments

Customer Support: info@hexcliad.shop
Orders and Shipping: info@hexcliad.shop
Returns and Refunds: info@hexcliad.shop
Product Questions: info@hexcliad.shop
General Inquiries: info@hexcliad.shop

Office Hours

While we're available 24/7, peak response times are:

Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday - Sunday: 10:00 AM - 6:00 PM EST
Holidays: 10:00 AM - 4:00 PM EST

Last updated: January 2026